Refund policy

Last updated: October 2, 2026

60-Day Money-Back Guarantee

We want you to feel the difference with Genki. If you're not happy with your purchase for any reason, you can return it within 60 days of delivery for a refund of the product price, even if the bottle has been opened.

How to request a refund

  1. Email us at contact@genkisuperfoods.com within 60 days of delivery with your order number.
  2. We'll reply within 2 business days with your return address and instructions.
  3. Send the bottle(s) back to us. Opened and partly used bottles are accepted. Please don't send items back before you receive our instructions, as we can't process returns we weren't expecting.

Return shipping costs are your responsibility unless your order arrived damaged or we sent the wrong item. We recommend a trackable shipping method, since we can't refund returns that never reach us.

What's covered

  • Genki Nattokinase, including bundles and Subscribe & Save orders. Opened and unopened bottles.
  • Pill Organizer: unused and in its original packaging.

Gift cards are not refundable.

Refunds

Once we receive your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Refunds cover the product price. Original shipping charges are not refunded unless the item was damaged, defective or sent in error. Your bank or card provider may take a few extra days to post the refund.

Subscriptions

Every Subscribe & Save order is covered by this guarantee. Returning an order does not cancel your subscription, so please also cancel or pause it if you don't want future orders. See our Cancellation Policy for details.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

European Union

If your order is shipped to the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason, without giving a justification.

Questions

Email contact@genkisuperfoods.com and we'll help.