Cancellation policy
Last updated: October 2, 2026
Subscribe & Save
Genki offers Subscribe & Save so your next bottle arrives automatically. This policy explains how subscriptions are billed and how to cancel.
1. What you agree to
When you choose Subscribe & Save at checkout, the price, the delivery frequency and the renewal terms are shown before you place your order. By subscribing, you authorize us to charge your payment method on that recurring schedule (for example, every month) at the subscription price, plus any applicable taxes and shipping, until you cancel.
2. Renewals and billing
Your subscription renews automatically at the frequency you selected. You'll be charged on each renewal date unless you cancel beforehand. If a payment fails, we may retry the charge or pause your subscription until your payment details are updated.
3. How to cancel
You can cancel at any time, with no cancellation fee. To avoid being charged for your next order, cancel at least 48 hours before your next renewal date. You can cancel by:
- logging into your account on our website and choosing Manage Subscription, or
- emailing contact@genkisuperfoods.com with your name and order number.
We'll confirm your cancellation by email. After you cancel, you won't be charged again. Orders that were already charged before you cancelled will still ship.
4. Changes, skips and pauses
You can change your delivery frequency, skip an order or pause your subscription from your account, or by emailing us before your next renewal date.
5. Price changes
If the price of your subscription changes, we'll email you before the new price applies, and you can cancel before your next renewal.
6. Returns and refunds
Every subscription order is covered by our 60-day money-back guarantee under our Refund Policy. Returning an order does not cancel your subscription.
Questions
Email contact@genkisuperfoods.com.